SO2 OUTFITS Return & Exchange Policy

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:
– Items must be unused, unwashed, and in their original condition with all tags attached.
– Returns must be requested within 14 days of receiving your order.
– Items must be returned in their original packaging (including the SO2 bag, if applicable).
– Items marked as final sale or customized/personalized cannot be returned or exchanged.

2. Non-Returnable Items

We do not accept returns or exchanges for:
– Worn, washed, or damaged items.
– Items with missing tags, packaging, or accessories.
– Underwear, socks, or any intimate apparel for hygiene reasons.
– Discounted or clearance items marked as final sale.

3. Exchange Policy

If you need a different size or color, we are happy to process an exchange.
Exchanges are subject to stock availability.
You must request an exchange within 14 days of receiving your item.
If the desired item is unavailable, we will issue a store credit or a refund based on your preference.

4. Refund Policy

Refunds are issued in the original payment method once the returned item is inspected and approved.
Please allow 7-10 business days for the refund to be processed after we receive the return.
Shipping fees are non-refundable.
If the return does not meet our policy requirements, we reserve the right to refuse the refund.

5. Return Shipping & Costs

Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
We recommend using a trackable shipping service to ensure your return is received.
If your return is due to a mistake on our end, we will provide a prepaid shipping label.

6. How to Initiate a Return or Exchange

To request a return or exchange, follow these steps:
1. Contact Us: Email our customer support at contact@so2outfits.com or message us on WhatsApp at +20 1200028142 with your order number and reason for return.
2. Approval: Our team will review your request and send return instructions within 48 hours.
3. Ship Your Item: Pack the item securely and ship it to the return address provided.
4. Processing: Once received and inspected, we will process your refund or exchange.

7. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order.
We will arrange a replacement or issue a full refund, including shipping costs.

8. Store Credit Option

If you prefer, we can issue a store credit instead of a refund for future purchases.
Store credits do not expire.

9. Contact Us

For any inquiries or assistance, feel free to reach out to our support team:
📧 contact@so2outfits.com
📞 WhatsApp: +20 1200028142

We appreciate your support and look forward to serving you again at SO2 OUTFITS!